It sucks that TWC won’t provide the hardware we actually need to fully use their service, but that’s just the way it is. The following information applies to Motorola Surfboard series cable modems. Speeds up to Mbps. The send channel has been lost. Amazon Music Stream millions of songs.

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I did a quick search online, and sure enough I’m not the only one to have had a bad experience with the black version of this modem. If you have the modem connected to a router or hub, try cycle moemsurfr on or bypass the hardware and plug the modem directly into the computer.

A solid light indicates the connection is acquired.

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This version is known to have a serious bug that causes it to lose connectivity constantly. Items may be returned for a refund for up to 60 days from date of purchase, not a day later. However, none of us are perfect, so in the mktorola of a mistake being made then it would be handled the following way: Check that the USB or Ethernet cable is attached at the modem and the computer.


Check that the power cord is properly plugged into the wall outlet and rear panel of the modem. Modemsirfr fast, free shipping with Amazon Prime. Mootrola Alexa for your Windows 10 PC for free. Turn on 1-Click ordering for this browser. He did everything from reducing the number of splitters in my home to boosting my signal and could not figure out why the modem would not be working correctly.

Troubleshooting Tips for Motorola Surfboard Cable Modems | CableAmerica Support Center

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So instead of doing that, I bought this modem which is on the TWC approved device list. The modem arrived on time, in a brown Motorola box. No data will be transmitted or received. View Cart Proceed to checkout.

Motorola SURFboard SB5101 – cable modem Series

It sucks that TWC won’t provide the hardware we actually need to fully use their service, but that’s just the way it is. RDK-B is an open-source software standard for accelerating the delivery of the latest entertainment and broadband services. When the modem connected, the downstream LED turned blue, which according to the manual, means that the channel is bonded. Please try your search again later.


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Shopbop Designer Fashion Brands. The same can’t be said about this black version, unfortunately. Check the lights on the front panel. We delete comments that violate our policywhich we encourage you to read. The send channel has been lost.