This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. And click on the Purple Thumbs up icon at the bottom of my comment. Email list of drivers. Asia Pacific and Oceania. I just bought a A plus.

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Scanning will not work. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Warranty withdrawn refurbished product: Already have an HP account?

dcanner Message 27 of Follow this checklist to stop these prints: Product has been exchanged: Warranty withdrawn refurbished product: Already have an HP account? The serial number provided does not match the previously selected product.


Hi, and thanks for the reply.

HP Officejet A Plus e-All-in-One Printer – En | HP® Customer Support

It matches the product: Grazza, thanks for your suggestion. Message 3 of 6. This process can take several minutes depending on the number of warranties being checked.

And mark my post as Accepted Solution to help others find a similar solution as you have. This product has been exchanged for a new or refurbished product.

Please make a different selection, or visit the product homepage. How does HP install software and gather data? Message 2 of 6.

This product was sold by a reseller. Once done, close device-manger. Would you like to view the product details page for the new product? Javascript is disabled in this browser. Please enter a Product Number to complete the request.

Learn more about HP’s privacy policy. Please return to the product information page and verify the numbers provided or try again later.

HP Customer Support – Software and Driver Downloads

One more month and still no fix? Any thoughts on why it does not show up in scnner Scanner Actions menu? Javascript is disabled in this browser.


HP encountered an error while trying to scan your product. Message 6 of 6. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. The Virtual Agent is currently unavailable. I was actually just looking for the drivers link you’ve posted: This product was designated to be offficejet to HP.